- What is the procedure of placing an order for a ready-made market research report?
- Is it permissible to purchase separate parts of the report?
- Can I have the report updated, customized or made to an order?
- Is quality control applicable to report preparation? What is the meaning of the ‘report type’?
- How about being able to resell or publish a report after its purchase?
- How soon is the report shipped after I place an order and in what manner?
- What is the report price calculation method?
- How can I pay for the report?
- Is it possible to get a report prior to payment?
- Does report price include taxes and duties?
- What documents should accompany a report purchase?
- Are there any discounts for clients?
- Why is it necessary to sign into our web site?
A. What is the procedure of placing an order for a ready-made market research report?
You can place an order in the following ways:
Click ‘Add to basket’ on the page with a report(s) that you wish to purchase. As a result, the selected report(s) will be added to the basket. Then you can make a final order by clicking ‘Checkout’. You will be offered available payment methods. Please choose the appropriate one and follow the next instructions. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the report(s) to the address you indicated.
Note: In order to make orders online and to participate in Customer Rewards Discount Programme, you should sign into our web site. For detailed information on the advantages of the registration on our web site, please, see the reply to the “Why is it necessary to sign into our web site?” question.
2. By fax +44 (20) 7900-3970
Our fax number for making orders is as follows: + 44 (20) 7900-3970.
Important: Please indicate your delivery address, banking details and preferred payment method. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the report(s) to the address you indicated.
Note: in order to send a fax, you should switch to tone dial mode and dial “2” or press “Start” without waiting for the message end.
3. By Voicemail
You can leave a message concerning your order on our answering machine via our Voicemail service.
Please follow the below procedure:
a) Dial +44 (20) 7900-3970.
b) Switch to tone dial mode.
c) After connecting, dial ‘1’ or at the tone leave your name, report(s) title, delivery address, banking details and preferred payment method.
4. By telephone +44 (20) 7558-8740
If you have any questions about our reports or wish to make an order, please call our Support Centre
at +44 (20) 7558-8740.
You can send a message with your order to our e-mail:
orders@marketpublishers.com. Please indicate report(s) title, delivery address, banking details and preferred payment method. Your Personal Consultant will contact you within 24 hours and will execute the delivery of the report(s) to the address you indicated.
B. Is it permissible to purchase separate parts of the report?
Our standard policy is to sell reports as a whole. Such strategy prevents any contextual misunderstanding that might arise out of the absence of remaining parts. The chosen report fragments may lack valuable statistical data and other information, (shown in the remaining unordered parts), without which the picture might be incomplete.
In case you need separate parts of the report, please contact your Personal Consultant by using a request form or by phone + 44 (20) 7558-8740.
C. Can I have the report updated, customized or made to an order?
Yes, specialists from Market Publishers, in collaboration with partner companies, are able to make a market research report to a specific order. We are ideally placed to put together all possible options and tools to perform the research on the requested topic. As a result, we always deliver best-of-breed solution to our clients.
Please use the form to order a research report.
D. Is quality control applicable to report preparation? What is the meaning of the ‘report type’?
Our partners (researchers) – professional companies with many years of experience in making marketing researches – feature impressive portfolios with major research projects on specialized fields. Their expertly work has already gained positive critical acclaim from clients.
In addition, we have developed a report classification system (helpful in report purchase) to evaluate the level of research elaboration.
Article – analytical essay on market state and/or its trends
Book – manuscript in classic printed or electronic form
Brief Review – concise market survey
Business Directory – business-related catalogue with contact details
Data Base – collection of data organized in such a way to provide effortless information search and sorting
Periodicals – a regularly issued publication on specific market
Reference Manual – reference book
Strategic Report – analytical market study
E. How about being able to resell or publish a report after its purchase?
Copyright in the purchased report belongs to the publisher (researcher). Consequently, the report or any part of it may be used only within the purchasing entity or for private (non-commercial) purposes. Any kind of transmission of the report or any part of it to a third party is prohibited.
Please contact your Personal Consultant or the Support Centre for the information on the possibility to publish and use the purchased materials.
F. How soon is the report shipped after I place an order and in what manner?
The report may be delivered in the following ways:
1. By e-mail (in electronic form)
The report in electronic form (PDF format) will be sent to your e-mail address. The standard delivery period is 24 hours, but in a number of cases express delivery within 2 hours is possible.
Note: Time zones may slightly affect the delivery period. Our company’s work hours: 8.00 - 18.00 GMT-0 (UK time zone), but a number of our researchers are located in other time zones which may result in certain communication delays.
In case of urgency please contact your Personal Consultant or the Support Centre and we will do our best to serve you needs.
2. Mail delivery
Paper (and/or CD-ROM) version of the report can be shipped to your mailing address (we use mainly DHL or EMS).
For the cost of the mail delivery, please contact your Personal Consultant.
G. What is the report price calculation method?
Our report prices mirror researchers’ quote. Since we are a major provider of ready-made reports who acts as a gateway to the international markets of business-oriented research studies at no extra costs for our clients, we often give prices that are even lower than those proposed by report developers and researchers.
Our permanent clients may join our advanced system of discounts and bonuses which, under rich choice of options and reduced prices, allows them to use their marketing budget in the most effective way.
H. How can I pay for the report?
You can by the following means:
1. Payments by bank transfer (SWIFT)
Once your order is placed, click ‘Invoice’ to get the invoice where relevant banking details and the list of ordered report(s) are indicated.
The payment is made in EURO. If payment in other currency is required, please contact your Personal Consultant who will arrange appropriate documents.
Note: SWIFT transfers may take 2-3 days which you should take into consideration when you order the report(s).
2. Credit card
We accept the following credit cards: Visa, MasterCard, American Express, Diners Club.
Note: Please mind a 5.5% commission on each transaction. It is advisable to use credit card payments only in case of urgency.
3. Systems of electronic payments: Moneybookers and Web Money
If you decide to use one of these payment systems, please indicate the selected system in payment options and follow the next instructions.
I. Is it possible to get a report prior to payment?
Unfortunately, the specifics of an informational product could not stipulate its valid return in case of non-payment. Consequently, we do not send any materials until full payment arrives.
J. Does report price include taxes and duties?
Indicated report prices exclude any taxes or duties.
Individuals, non-EU citizens, as well as companies registered outside EU, should not pay a value-added tax (VAT).
A legal entity registered in any EU member state is VAT exempt. However, such entity should provide its VAT-number for bookkeeping purposes.
Individuals, EU residents, should pay 15% VAT on electronic products. Consequently, tax will be added to your Invoice amount. However, printed materials are exempt from VAT.
K. What documents should accompany a report purchase?
For bookkeeping purposes we may provide a client with an Invoice in original and/or other relevant documents.
Please contact your Personal Consultant for all issues connected with the preparation of documents.
L. Are there any discounts for clients?
Since we actually promote a hypermarket concept of selling ready-made marketing researches, we initially quote only the minimal prices at which a publisher is ready to sell its report. Thus, our clients take advantages of the huge selections of reports available at bargain prices.
We are interested in acquiring permanent customers who will be active users of our services, so we offer you to participate in our Customer Rewards Discount Programme which will allow great budget savings for regular buys.
Registered clients can obtain the following Rewards (Points) Discount Cards:
Premium Card
After you purchase a report and sign into our web site
www.marketpublishers.com, you will receive a Rewards Discount Card known as a
Premium Card, which will allow you to purchase all further ready-made reports at a 5% discount.
Corporate Card
Active corporate clients can get a special Corporate Card, which will enable them to have a 10% discount on the purchase of ready-made reports and 5% discount on made-to-order market studies.
Clients that place annually not less than 5 orders can qualify.
VIP Card
Corporate clients with a large volume of orders can get a VIP Card, which will guarantee them a 15% discount on ready-made reports and 10% discount on made-to-order market studies.
Clients that make annually not less than 25 orders can qualify.
M. Why is it necessary to sign into our web site?
The registration on our web site will allow you to get the following privileges:
access to the information on new and coming entries;
access to the news which contain research results achieved by our partners;
full participation in Customer Rewards Discount Programme which will foster great savings;
personalized services, which will mean that each registered customer will be catered for by a Personal Consultant who will help this customer in the purchase of the most appropriate report(s) and tackle all organizational questions (report delivery, document preparation, etc).
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